Terms of Service
These terms apply when you use revops.institute or enrol in any ROI course or certification. ROI · Revenue Operations Institute is a trading name of Trinovate Lab Group Sdn Bhd (Company No. 202501011105 (1612519-X)), registered in Malaysia at F-0-10, Kedai PPR Batu Muda, Jalan 1/12, Kampung Batu Muda, 51100 Kuala Lumpur ("ROI", "we", "us"). By creating an account or buying a course, you agree to these terms.
1. Who we are
ROI is an independent certification body for revenue operations. Our certifications are not academic degrees and are not accredited by a university or government body. They show that you completed our course and passed our assessment.
2. Your account
- Give accurate details, including the name you want on your certificate.
- Keep your login private. Accounts are personal and may not be shared.
- You must be at least 18, or have a parent's or guardian's permission.
3. Courses and access
- Courses are pre-recorded video lessons with templates, quizzes and an exam. Paid courses include lifetime access to the version you bought, for as long as ROI offers the course online.
- We may update lessons and templates to keep them accurate. Updates are free for existing learners.
- Courses marked "Coming soon" are not for sale yet. Joining a waitlist creates no obligation for you or for us.
- Free courses, including RevOps Foundations during its launch offer, may become paid for new learners later. Anyone already enrolled keeps access.
4. Prices and payment
- Prices are in US dollars. Taxes such as VAT or GST are added at checkout where required.
- Payments are processed by Stripe. We never see or store your full card details.
- Discounts such as the founding-member price apply only within their stated dates and limits, and cannot be combined with other discounts unless we say so.
- Companies can pay by invoice. Access starts once the invoice is paid, unless we agree otherwise in writing.
5. Refunds
Refunds are covered by our Refund Policy, which forms part of these terms.
6. Exams and certificates
- Exams are open-book and online. Unless the course page says otherwise, you have two attempts per enrolment.
- Your own work only: no sharing exam questions, using someone else to take the exam, or submitting a capstone you did not write.
- We may withhold or withdraw a certificate if we find cheating, plagiarism or false identity details.
- Paid certifications are earned by passing both the final exam and a capstone project. You submit the capstone within 6 months of enrolling; we return results within 10 business days, you get one free resubmission within 60 days of a failed result (not available where plagiarism or misconduct is confirmed), and you can appeal a result within 14 days. Full rules are in the capstone brief inside the course.
- Capstones are graded by ROI or by independent practising RevOps professionals working under a confidentiality agreement. You can use your own company's data (anonymised, as the brief explains) or the practice dataset we provide.
- Your course access stays lifetime; only the capstone has a deadline.
- Certificates show your name, the certification, the date earned and a unique ID. Anyone you share yours with may check it with us.
7. Using our content
- All course videos, slides, scripts, templates and exams belong to ROI or its licensors.
- You get a personal, non-transferable licence to watch the course and to use the templates in your own job, including for your employer.
- You may not resell, republish, record, download in bulk or share course content, or use it to train AI models or teach a competing course.
- Team licences cover the named learners only.
8. Acceptable use
Don't misuse the site or platform: no attempts to break security, scrape content, overload our systems or harass other learners or staff. We may suspend accounts that do.
9. Our responsibility
- Our courses teach general methods for revenue operations. They are not legal, financial or tax advice, and results in your business depend on how you apply them.
- We work to keep the site and courses available, but cannot promise they will always be free of interruptions or errors.
- As far as the law allows, our total liability to you is limited to the amount you paid us for the course concerned in the 12 months before the claim. We are not liable for indirect losses such as lost profits or lost opportunities.
- Nothing in these terms limits rights you have under consumer law that cannot be excluded.
10. Ending your access
You can close your account at any time by emailing us. We may suspend or end access if you seriously or repeatedly break these terms. If we stop offering a paid course, we will give at least 90 days' notice so you can finish it.
11. Changes to these terms
We may update these terms. If we make a significant change, we will tell enrolled learners by email before it applies. The version in force when you buy applies to that purchase.
12. Law and disputes
These terms are governed by the laws of Malaysia. If you are a consumer, you also keep the protection of the mandatory laws of the country you live in, and you may bring a claim there. Please contact us first: most problems are solved quickly by email.
13. Contact
Email hello@revops.institute.