Refund Policy
In short: if you haven't started the course, you can have a full refund within 14 days of buying it. Once you've watched any paid lesson, the purchase is final, except where the law says otherwise.
Before you start: full refund within 14 days
If you ask within 14 days of purchase and haven't opened any lesson, template or exam in the paid course, we refund the full amount, including tax, to your original payment method. Email hello@revops.institute from the address on your account, with your order number.
After you start
Our courses are digital content you can use immediately. At checkout you ask for immediate access and confirm that, once you open the paid course content, you lose your 14-day right to cancel. After that point, purchases can't be refunded, except as required by law or as described below.
When we always refund
- You were charged twice, or charged the wrong amount.
- A technical fault on our side stops you accessing the course, and we can't fix it within a reasonable time.
- We withdraw a paid course before you've had a fair chance to finish it.
Free courses and waitlists
Free courses, including RevOps Foundations, involve no payment and so no refund. Joining a waitlist is free and never charges you.
Company and team purchases
Team licences can be refunded in full within 14 days if none of the named learners has started the course. After that, unused seats can be moved to another person at your company free of charge, but not refunded.
How long refunds take
We aim to reply within 2 business days. Approved refunds go back to your original payment method; banks usually take 5 to 10 business days to show them.
Before you dispute a charge
Please email us first. We can usually sort out a problem faster than a card dispute, and a dispute pauses access to your course while it's open.
This policy is part of our Terms of Service. Nothing in it affects rights you have under the consumer law of your country.